. 2014 May 15;9(6):1099–1108. doi: 10.2215/CJN.10121013

Table 2.

Item-scale correlations and internal consistency reliability of the CAHPS-ICH composites

Item	Scale
Item	Nephrologists' Communication	Quality of Care	Patient Information
Q3 (physician listens carefully)	0.68^a	0.23	0.09
Q4 (physician ease of understanding)	0.60^a	0.30	0.24
Q5 (physician respect)	0.67^a	0.24	0.05
Q6 (physician time)	0.70^a	0.35	0.23
Q7 (physician feeling of care)	0.71^a	0.29	0.20
Q9 (physician fully informed)	0.16^a	0.09	0.07
Q10 (dialysis staff listen carefully)	0.34	0.75^a	0.35
Q11 (dialysis staff ease of understanding)	0.31	0.69^a	0.31
Q12 (dialysis staff respect)	0.38	0.76^a	0.35
Q13 (dialysis staff time)	0.41	0.75^a	0.27
Q14 (dialysis staff feeling of care)	0.32	0.75^a	0.34
Q15 (dialysis staff comfort)	0.35	0.72^a	0.25
Q16 (dialysis staff privacy of information)	−0.02	0.22^a	0.19
Q17 (dialysis staff comfort)	0.14	0.39^a	0.19
Q21 (dialysis staff little pain with needles)	0.09	0.46^a	0.14
Q22 (dialysis staff closely monitor)	0.30	0.75^a	0.26
Q24 (dialysis staff manage problems)	0.19	0.52^a	0.02
Q25 (dialysis staff professional manner)	0.19	0.65^a	0.24
Q26 (dialysis staff dietary information)	0.02	0.16^a	0.23^b
Q27 (dialysis staff test explanations)	0.24	0.46^a	0.36
Q33 (center punctuality)	0.16	0.51^a	0.21
Q34 (center cleanliness)	0.12	0.51^a	0.14
Q43 (center problem handling)	−0.06	0.46^a	−0.03
Q19 (knowledge of access care)	0.19^b	0.14^b	0.08^a
Q28 (provided with written info about patient rights)	0.05	0.21^b	0.18^a
Q29 (dialysis staff review of patient rights)	0.13	0.27	0.39^a
Q30 (dialysis staff gave health problem advice)	0.12	0.31	0.32^a
Q31 (dialysis staff gave emergency procedure when on hemodialysis machine)	0.09	0.09	0.15^a
Q36 (treatment option information was received at amount desired)	0.15	0.20	0.31^a
Q38 (transplant eligibility discussion)	0.02	0.17	0.38^a
Q39 (peritoneal dialysis as an option discussion)	0.09	0.16	0.24^a
Q40 (treatment choice involvement was received at amount desired)	0.02	0.21	0.23^a
Cronbach's α coefficient	0.81	0.90	0.55

Data are presented as correlation coefficients.

Indicates which items correspond to each scale.

Indicates that the item correlates better with another scale rather than its own.