Table 1.

Questions used for the global ratings and composite scores

Outcome variable a	Category	Survey question (s)
Global ratings (satisfaction)	Personal doctor	Using any number from 0 to 10, where 0 is the worst personal doctor possible and 10 is the best personal doctor possible, what number would you use to rate your personal doctor?
	Specialist	We want to know your rating of the specialist you saw most often in the last 6 months. Using any number from 0 to 10, where 0 is the worst specialist possible and 10 is the best specialist possible, what number would you use to rate the specialist?
	Health care	Using any number from 0 to 10, where 0 is the worst health care possible and 10 is the best health care possible, what number would you use to rate all of your health care in the last 6 months?
	Supplement plan	Using any number from 0 to 10, where 0 is the worst Medicare supplement insurance plan possible and 10 is the best health plan possible, what number would you use to rate the AARP Medicare Supplement Insurance Plan?
Composite ratings (experiences with care)	Doctor communication	In the last 6 months, how often did your personal doctor explain things in a way that was easy to understand?
		In the last 6 months, how often did your personal doctor listen carefully to you?
		In the last 6 months, how often did your personal doctor show respect for what you had to say?
		In the last 6 months, how often did your personal doctor spend enough time with you?
	Chronic condition management	In the last 6 months, did your personal doctor give you clear instructions about how to manage your health condition?
		In the last 6 months, did your personal doctor work with you to set personal goals for managing your health condition?
	Care coordination	In the last 6 months, how often did your personal doctor seem informed and up to date about the care you got?
		In the last 6 month, when your personal doctor sent you for tests, how often did someone from the doctor’s office follow-up to give you test results?
	Access to care	In the last 6 months, when you needed care right away, how often did you get care as soon as you thought you needed?
		In the last 6 months, not counting the times you needed care right away, how often did you get an appointment for your health care at a doctor’s office as soon as you thought you needed it?
		In the last 6 months, how often was it easy to get the care, tests or treatment you thought you needed?
		In the last 6 months, how often was it easy to get appointments with specialists?

^aThe two main outcomes (global and composite ratings) included four measures of satisfaction and four measures of experiences with care, respectively.