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. 2014 Jun 5;14:64. doi: 10.1186/1472-6831-14-64

Table 3.

Overview of 3 key papers identified from literature review

Author Reference Country Research topic Methodology Participant group Analysis Brief overview Key features
Kulich, K. R., et al.
(40)
Sweden
Assessment of patient-centred dentistry in dental phobic patients
Qualitative approach using semi-structured interviews based on video analysis of consultation.
30 interviews conducted with 5 dentists working in a clinic treating anxious patients. Based on 2 separate consultations with 15 patients
Grounded theory
Study to ascertain the key features in delivering PCC to anxious patients attending a specialist clinic in Sweden. Model of care developed based on “holistic perception and understanding of the patient.”
• Communication
• Empathy
• Understanding
• Positive outlook
• Patient contact
Loignon, C., et al.
(41)
Canada
Identify effective approaches to providing care for patients living in poverty
Qualitative approach based on semi-structured interviews
Interviews conducted with 8 dentists with experience of treating patients living in poverty
Thematic analysis
Research to determine what features of PCC are most effective in delivering dental care to people in poverty in Canada. Domains based around socio-humanistic approach.
• Understanding
• Empathy
• Non-judgemental
• Overcome social distance
• Direct contact
• Communication
Scambler, S., et al. (42) UK Assessment of professional attitudes towards disability in special care dentistry Qualitative approach based on focus groups & semi-structured interviews Sample of 30 participants including dentists and staff working within special care dentistry Retroductive analysis using a theoretical framework Study to explore attitudes of staff working in Special Care Dentistry towards disability and provision of dental care. Analysis highlighted importance of PCC and revealed key features. • Holistic approach
• Individualised care
• Information/support
• Time
• Communication
• Trust