Table 5.

Comparison of dimensions of patient-centred care

Dimensions of PCC according to Institute of Medicine	Dimensions of PCC within evidence-based dental literature (3 papers)
1. Compassion, empathy and responsiveness to needs, values and expressed preferences	1. Empathy, equality, dignity, respect, engagement, trust, courtesy, “listened to”, responsive, individualised care, humanistic approach.
2. Co-ordination and integration	2. -
3. Information, communication and education	3. Communication, information.
4. Physical comfort	4. -
5. Emotional support, relieving fear and anxiety	5. Emotional understanding, understood, non-judgemental, positive outlook, patient contact, relationship.
6. Involvement of family and friends	6. (Consent issues)