Table 2.

Results of principal component analysis and internal consistency analysis.

Scale	Number of items	Item loadings on the component	Item-total correlations	Alpha	Variance (%)
First contact and continuity	6	0.40–0.73	0.44–0.58	0.78	9.2
Comprehensiveness (medical care)	4	0.56–0.80	0.49–0.69	0.78	7.8
Comprehensiveness (social care)	3	0.43–0.81	0.42–0.59	0.70	5.3
First contact (access)	2	0.80	0.46	0.63	4.5
Coordination	2	0.47–0.66	0.55	0.71	6.8
Family centeredness	5	0.49–0.69	0.48–0.60	0.77	9.9
Community orientation	4	0.72–0.79	0.64–0.74	0.85	10.3
Same doctor	1	0.52	—	—	3.6
Stableness	1	0.77	—	—	3.3
Total	28	—	—	0.92	60.7