Table 2.

Features of e-Visit Reported by Patients

How e-Visit was made, %
Own computer	81.0
Completed at work	16.5
Reason for e-Visit (coded open-ended text), %
Convenience	40.5
Routine symptoms, no need to see physician	17.6
No available in-person appointment	11.8
Interested in new technologies	10.5
Avoid copay	7.5
Wanted to avoid in-person visit	7.3
Unsure	5.0
Type of e-Visit, %
Other	38.0
Sinus/cold	34.7
Back pain	7.4
Urinary symptoms	5.8
Cough	5.8
Diarrhea	3.3
Vaginal irritation	1.7
Not sure	3.3
Quality of e-Visit, %
Questionnaire captured symptoms very well	56.2
Physician responded within 12 h	71.1
Made e-Visit with own physician	61.2
Questions/concerns answered	86.8
e-Visit as good or better than in-person visit	77.7
Not difficult to make e-Visit	94.2
Outcomes of e-Visit, %
Diagnosis and prescription: no need for follow-up	53.7
Diagnosis: need for follow-up with/without Rx	33.1
Diagnosis: no prescription, no need for follow-up	3.3
No diagnosis, no course of action	6.6
Unsure	3.3