Table 2.
Difference between systems used to book appointments by patients’ demographic factors
| Variables | Mode 1* n (%) | Mode 2* n (%) | Mode 3* n (%) | Mode 4* n (%) | P Value |
|---|---|---|---|---|---|
|
Age (year) |
|
|
|
|
0.367 |
| <18 |
2(1.26) |
2(3.77) |
0(0.00) |
1(5.56) |
|
| 18-25 |
22(13.84) |
2(3.77) |
7(17.50) |
2(11.11) |
|
| 26-35 |
50(31.45) |
12(22.64) |
13(32.50) |
4(22.22) |
|
| 36-45 |
27(16.98) |
7(13.21) |
6(15.00) |
5(27.78) |
|
| 46-55 |
26(16.35) |
10(18.87) |
6(15.00) |
3(16.67) |
|
| 56-65 |
20(12.58) |
15(28.30) |
7(17.50) |
2(11.11) |
|
| >65 |
12(7.55) |
5(9.43) |
1(2.50) |
1(5.56) |
|
|
Marriage |
|
|
|
|
0.341 |
| Single |
29(18.35) |
3(5.66) |
6(15.38) |
2(11.11) |
|
| Married |
101(63.92) |
38(71.70) |
28(71.79) |
12(66.67) |
|
| Divorced / Separated |
23(14.56) |
12(22.64) |
4(10.26) |
4(22.22) |
|
| Widowed |
5(3.16) |
0(0.00) |
1(2.56) |
0(0.00) |
|
|
Education level |
|
|
|
|
0.009 |
| Post graduated or above |
15(9.87) |
0(0.00) |
7(17.50) |
1(6.25) |
|
| Undergraduate or Junior College |
56(36.84) |
20(40.00) |
17(42.50) |
2(12.50) |
|
| Technical secondary school or senior high school |
42(27.63) |
15(30.00) |
8(20.00) |
3(18.75) |
|
| Junior high school |
32(21.05) |
9(18.00) |
7(17.50) |
6(37.50) |
|
| Primary school or below |
7(4.61) |
6(12.00) |
1(2.50) |
4(25.00) |
|
|
Place of residence |
|
|
|
|
0.607 |
| Local |
87(55.41) |
34(64.15) |
20(50.00) |
9(52.94) |
|
| Not local, immigrated from other cities |
33(21.02) |
6(11.32) |
10(25.00) |
5(29.41) |
|
| Not local, just visit Shanghai |
37(23.57) |
13(24.53) |
10(25.00) |
3(17.65) |
|
|
Way of paying |
|
|
|
|
0.374 |
| Out-of-pocket |
53(34.87) |
12(22.64) |
15(39.47) |
8(44.44) |
|
| Medical insurance |
94(61.84) |
37(69.81) |
21(55.26) |
10(55.56) |
|
| Others payment |
5(3.29) |
4(7.55) |
2(5.26) |
0(0.00) |
|
|
Monthly income per capita (Yuan) |
|
|
|
|
0.101 |
| < 1000 |
11(7.33) |
4(8.00) |
4(10.26) |
0(0.00) |
|
| 1001-3000 |
49(32.67) |
20(40.00) |
8(20.51) |
8(47.06) |
|
| 3001-5000 |
49(32.67) |
11(22.00) |
9(23.08) |
3(17.65) |
|
| 5001-10000 |
28(18.67) |
9(18.00) |
12(30.77) |
1(5.88) |
|
| > 10000 | 13(8.67) | 6(12.00) | 6(15.38) | 5(29.41) |
*Mode 1: On-the-spot appointment mode (registration desk); Mode 2: On-the-spot appointment mode (consulting room); Mode 3: WAS; Mode 4: Self-help booking on machine in outpatient department.