Table 2.
Number and length of calls
|
Total |
Proactive |
Reactive |
p-value | |
|---|---|---|---|---|
| N = 586 | npro = 303 | nre = 283 | ||
|
Number of calls |
|
|
|
|
| Mean (SD) |
3.2 (4.6) |
4.3 (4.7) |
2.1 (4.3) |
< .001* |
| Median (q1-q3) |
2.0 (1.0-3.0) |
3.0 (2.0-5.0) |
2.0 (1.0-2.0) |
< .001† |
| Range |
1-70 |
1-40 |
1-70 |
|
| 1 call (%, n/N) |
34 (198/586) |
19 (57/303) |
50 (141/283) |
< .001‡ |
| 2 calls |
31 (182/586) |
27 (81/303) |
36 (101/283) |
|
| 3 calls |
11 (67/586) |
15 (47/303) |
7 (20/283) |
|
|
Number of calls, 3 groups (%, n/N) |
|
|
|
|
| ≤ 2 |
65 (380/586) |
45 (138/303) |
85 (242/283) |
< .001‡ |
| 3-6 |
25 (145/586) |
37 (111/303) |
12 (34/283) |
|
| ≥ 7 |
10 (61/586) |
18 (54/303) |
3 (7/283) |
|
|
Total length of calls (minutes) |
|
|
|
|
| Mean (SD) |
47.9 (58.3) |
60.1 (65.7) |
34.8 (45.8) |
< .001* |
| Median (q1-q3) |
31.0 (20.7-52.0) |
38.0 (24.0-71.0) |
27.0 (18.0-38.0) |
< .001† |
| Range |
5-707 |
6-591 |
5-707 |
|
|
Length of first call (minutes): |
|
|
|
|
| Mean (SD) |
25.1 (10.7) |
25.2 (10.7) |
25.0 (10.9) |
.859* |
| Median (q1-q3) |
23.0 (17.0-31.0) |
23.0 (18.0-31.0) |
23.0 (17.0-31.0) |
.820† |
| Range |
5-75 |
6-60 |
5-75 |
|
|
Length of second call (minutes) |
(N = 389) |
(n = 246) |
(n = 143) |
|
| Mean (SD) |
8.6 (9.5) |
9.6 (9.7) |
6.8 (8.9) |
.004* |
| Median (q1-q3) |
6.0 (1.0-13.0) |
8.0 (2.0-14.3) |
2.0 (0.0-12.0) |
.001† |
| Range | 0-61 | 0-61 | 0-40 |
*Statistical significant difference between proactive and reactive service tested with t-test.
†Statistical significant difference between proactive and reactive service tested with Mann–Whitney U-test.
‡Statistical significant difference between proactive and reactive service tested with chi-square test.