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. 2014 Jun 5;14:244. doi: 10.1186/1472-6963-14-244

Figure 2.

Figure 2

Common interaction patterns and emergent system characteristics. When staff and managers have opportunities to engage each other, either formally or informally, the types of interactions that occur are important to the outcomes that emerge. When interactions encourage avoidance of each other and issues, the emergent outcomes for the work environment, staff, and residents are poor.