Table 3.

A new taxonomy of patient safety in general practice

	Safety structure & systems (Structure)	Patient-centred safety (Process)	Consequences of ‘safety’ (Outcome)
Accessibility	Availability (Includes; systems of access, appointment availability standards, triage, physical access)	Availability	User Evaluation (Includes; patient satisfaction questionnaires)
Safety	Background Systems (Includes; informatics, EHR, risk registers, information flow – results systems)	Safety of clinical care (includes; diagnosis, investigations, prescribing, treatment, follow-up: including diarised activity, referrals, discharges, interface and pathways)	Adverse Events/Errors (includes; mortality, incident reports, significant event (audits))
	Management (Includes; governance)	Safety of Interpersonal care (includes; communication monitoring and health literacy)	User Evaluation (Includes; PROMs/PREMs)
	Premises (Includes; equipment, devices, car parking if on site, health and safety)
	Learning Organisation (Includes; knowing the needs of the practice population/community, safety culture/climate and attitudes to patient safety)		Harm Improvement (Includes; complaints handling, SEA outcomes, responding to error)
	Workforce/Team (Includes; skills, training, qualifications, communication, and responsibilities)
	Interface (Involves; data handling, information exchange with secondary care, working with pharmacies and OOH providers)
	Patient Care/Involvement (includes; patient education and participation)