TABLE 2.

Selected Examples of Information Needs and Scenarios of Use by Persona

Information need	Scenario of use	Marcella	Victoria
Mobile access to office network	Marcella needs to download some files from her personal folder on the network. She logs on to the office network remotely, finds the files she needs, and transfers them to her laptop	✓	✓
View information from the State Immunization Registry	Marcella is seeing a client who has questions about the date of her child’s last vaccinations. Marcella finds the child’s record in the information system and views vaccination information from the State Immunization Registry to answer the client’s questions	✓
View a map of all client appointments as scheduled for all staff members	Victoria wants to see where all of her nurses are working on a given day. She logs into the information system and goes to the mapping feature. She selects the current day and all the nurses on her team to see a map with pins labeled with client locations and scheduled visit times, the nurse assigned to each client, and routes drawn between locations		✓