Table 2.
Examples of the variation in influence strategies used by managers in our study, and how they relate to different bases of power[28]
| Influence strategy | Type of power |
|---|---|
|
Upwards in the hierarchy |
|
| Advance professional considerations/concerns |
Expert |
| Use a doctor as one’s agent to increase argumentative strength |
Expert |
| Use different titles strategically |
Expert |
| “Whine”/argue that “everybody else gets more resources” |
Informational |
| Avoid shouting “wolf” too often |
Informational |
| Sabotage |
Coercive |
|
Downwards in the hierarchy |
|
| - Be a professional role model (e.g. performing surgery) |
Expert |
| - Challenge arguments (e.g. “I have done this procedure before”) |
Expert |
| - Be a general role model (e.g. arriving early to work) |
Referent |
| - Be a facilitator (e.g. doing the “crappy” work) |
Referent |
| - Rephrase and redefine language | Informational |