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. Author manuscript; available in PMC: 2014 Jun 21.
Published in final edited form as: J Ambul Care Manage. 2014 Apr-Jun;37(2):164–170. doi: 10.1097/JAC.0000000000000029

Table. Innovative Approaches to Address Key Nontechnical Challenges During Implementation of Data QUEST.

Key Challenge Innovative Approaches
Diversity of organizations Conducted feasibility evaluation that led to selecting a technical solution with clinical tools that added value for partner organizations
Engaged IT, clinical and operational stakeholders at each partner organization
Individualized implementation process at each partner organization allowed implementation to fit existing infrastructure and resources
Staggered implementation across partner organizations
Engaged a vendor with experience, creating data-sharing infrastructures across diverse EHR systems
Rapidly changing health care landscape Used a nimble implementation process, allowing continuous contact with partner organizations and rapid response to changes
Conducted frequent site visits before, during, and after implementation to conduct direct observation and offer feedback
Maintained flexibility in how and when clinical tools were implemented
Limited resources Received critical support from the Institute of Translational Health Sciences, our local Clinical Translational Sciences Award
Worked with commercial vendor to provide technical solution and support rather than relying on partner organizations' information technology resources
Relied on a project coordinator to interface between the commercial vendor and the practice in order to lessen the burden of implementation for clinics

Abbreviation: EHR, electronic health record.