Table 3.
Family-Client Satisfaction with Telehealth at Initial Preclinic Assessment: Item Means and Frequencies
| Scale Items | Individual Scale Itemsa | Frequenciesb
|
||||
|---|---|---|---|---|---|---|
| Good | Excellent | |||||
|
| ||||||
| Item Mean | (SD) | Freq. | (%) | Freq. | (%) | |
| Voice quality (n = 146) | 3.45 | (0.64) | 62 | (42.5) | 76 | (52.1) |
| Visual quality (n = 146) | 3.57 | (0.51) | 61 | (41.8) | 84 | (57.5) |
| Personal comfort (n = 145) | 3.41 | (0.61) | 70 | (48.3) | 68 | (46.9) |
| Wait time for appointment (n = 141) | 3.05 | (0.91) | 62 | (44.0) | 49 | (34.8) |
| Ease of getting to telehealth department (n = 124) | 3.44 | (0.62) | 57 | (46.0) | 61 | (49.2) |
| Length of time with Memory Clinic team (n = 145) | 3.41 | (0.53) | 80 | (55.2) | 62 | (42.8) |
| Explanation of your treatment by the team (n = 145) | 3.48 | (0.53) | 72 | (49.7) | 71 | (49.0) |
| Thoroughness, skillfulness of team (145) | 3.59 | (0.51) | 58 | (40.0) | 86 | (59.3) |
| Courtesy, respect, sensitivity of team (n = 147) | 3.73 | (0.46) | 37 | (25.2) | 109 | (74.1) |
| How well privacy was respected (n = 142) | 3.67 | (0.47) | 47 | (33.1) | 95 | (66.9) |
| How well staff answered questions re: equipment (n = 144) | 3.65 | (0.49) | 48 | (33.3) | 95 | (66.0) |
| Overall treatment experience with telehealth (n = 145) | 3.59 | (0.49) | 59 | (40.7) | 86 | (59.3) |
a
Range of possible scores for scale items was 1 (poor) to 4 (excellent)
b
Frequencies for Poor and Fair not given due to small cell sizes