Table 2.

Summary of Coach Assessment Score at End of PACT Collaborative by Pillar and Aims

	Pillar/ Aims	Access		Care Coordination and Management			Practice Redesign
		A1	A2	CCM1	CCM2	CCM3	PR1	PR2
Exemplar teams (*Scoring at least 4.0)	n	75	80	74	61	34	74	107
	%	53 %	57 %	52 %	43 %	24 %	53 %	77 %
Work-in-progress teams (*Scoring 3.0 – 3.5)	n	51	47	42	50	35	43	23
	%	35 %	33 %	29 %	35 %	24 %	`30 %	16 %
Low-score teams (*Scoring at most 2.5)	n	15	13	25	29	71	23	9
	%	10 %	9 %	17 %	20 %	49 %	16 %	6 %

AIMS:

A1: Offer same day appointments

A2: Increase non-face to face care

CCM1: Identify and actively manage high risk patients

CCM2: Improve handovers with inpatient

CCM3: Improve handovers with specialty

PR1: Start appointments within 10 mins of scheduled time

PR2: Improve team communication

*Scoring 1-5 scale:

4.0 = Achieved Aims

3.0 = Several successful tests of change with outcomes

3.5 = Testing multiple changes; measurable progress over > 3 data points

2.5 = Tests of change begun, no measurable Progress

*Based on the Institute for Healthcare Improvement Breakthrough Series Model Assessment Scoring 1-5 scale (Appendix F)