Table 1.
Respondent and Facility Characteristics
| Survey respondents n = 544 (%) | Interviewees n = 32 (%) | ||
|---|---|---|---|
| Role in PACT | Provider (MD, NP, or PA) | 123 (23) | 3 (9) |
| RN/care manager | 230 (42) | 13 (41) | |
| Clinical associate (LPN, MA, or health technician) | 142 (26) | 3 (9) | |
| Other (social worker, dietician, clinic manager, or pharmacist) | 34 (6) | 13 (41) | |
| Other administrative | 15 (3) | 0 (0) | |
| Time in primary care and/or quality improvement | Less than 1 year | 48 (9) | 1 (3) |
| 1 to 4 years | 218 (40) | 19 (59) | |
| 5 or more years | 250 (46) | 12 (38) | |
| Don’t work in primary care or QI | 13 (2) | 0 (0) | |
| Not provided | 15 (3) | 0 (0) | |
| PACT training received | Regional level only | 154 (28) | 20 (62) |
| Facility level only | 196 (36) | 5 (16) | |
| Both regional and facility level | 140 (26) | 6 (19) | |
| None | 54 (10) | 1 (3) | |
| Work location(s) | VA Medical Center (VAMC) | 196(36) | 24 (75) |
| Satellite outpatient clinic | 306 (56) | 8 (25) | |
| Both VAMC and outpatient clinic | 27 (5) | 0 (0) | |
| Unknown/did not report workplace | 15 (3) | 0 (0) | |
| Facility complexity* | High | 310 (57) | 18 (56) |
| Medium | 118 (22) | 8 (25) | |
| Low | 107 (20) | 6 (19) | |
| Not provided or not defined | 9 (1) | 0 (0) | |
| PACT region | West | 123 (23) | 2 (6) |
| Central | 124 (23) | 3 (9) | |
| Mid-South | 122 (22) | 9 (28) | |
| Northeast | 75 (14) | 11 (34) | |
| Southeast | 98 (18) | 7 (22) | |
| Not provided | 2 (<1) | 0 (0) | |
*VA assigns a standardized complexity score to each facility based on volume, teaching, research, and intensive care unit capability. This complexity score is not defined for three facilities