Table 1.

Themes for data compilation and analysis used in the study

Theme	Breakdown
Organization profile	Managed by (Govt., Private, NGO), Entity (for profit; commercial/non-commercial, not for profit), Priority (health over telecom, telecom over health), Donors & Partners (banks, research organizations, media, telecom etc.)
Program overview	Project Status (Planned, ongoing, completed), Main Component (eHealth/mHealth), Medium (SMS/voice call/computer/other), Technological platform (software, hardware), Target Population (e.g. rural villagers, age groups etc.), Measure of Utilization (# of people registered, # of people using services)
Financial	Startup Cost, Operational Cost, Total Revenue
Human resource	Type and number of staff and training
Services	Disease management (disease covered, mode of provision, provider, cost), Health awareness (topics covered, mode of provision, provider type, cost), Diagnostic/Imaging (tests covered, mode of provision, provider, cost)
MNE Framework	Indicators (input/process/output/outcome/impact), Project Evaluation (if done - main Findings and their uptake)
Sustainability plan	Strategy (plans created for Present undertakings, upcoming deals or work in progress arriving shortly, that drives the institution forward in the defined sector), Capacity (resources and infrastructure support required/available to sustain the strategy and future direction in the defined sector)
Future direction	Major challenges (if no sustainability plan is evident, try to find out what were the major challenges that hampered sustainability)