Table 2.
The Pearson correlations between variables
| Variables | Imp. of IM | Sat. of IM | Imp. of PE | Sat. of PE | Imp. of SF | Sat. of SF | Imp. of CS |
|---|---|---|---|---|---|---|---|
| Satisfaction of IM | 0.324 ** | ||||||
| Importance of PE | 0.684 ** | 0.293 ** | |||||
| Satisfaction of PE | 0.199 ** | 0.719 ** | 0.311 ** | ||||
| Importance of SF | 0.675 ** | 0.284 ** | 0.715 ** | 0.283 ** | |||
| Satisfaction of SF | 0.186 ** | 0.730 ** | 0.214 ** | 0.746 ** | 0.256 ** | ||
| Importance of CS | 0.596 ** | 0.199 ** | 0.584 ** | 0.096 * | 0.653 ** | 0.080 | |
| Satisfaction of CS | 0.199 ** | 0.626 ** | 0.228 ** | 0.651 ** | 0.283 ** | 0.679 ** | 0.235 ** |
Note: Imp. = Importance; Sat. = Satisfaction; IM = Installation and Maintenance; PE = Product Effectiveness; SF = System Function; CS = Customer Service; * p < 0.05; ** p < 0.01; *** p < 0.001.