Table 4.

Criteria listed in the code map

Dimensions/Criteria	How addressed during discussion
APPROPRIATENESS
Competency/skill	Professional training
	Continuous medical education
	Competency in PHC practice/services
	Gate-keeping
Comprehensiveness	Preventative services
	Long-term care for chronic condition
	Provisiond of other non-medical services (social services)
	Holistic approach
Coordination/continuity	Usual source of care (first contact with new health problems, care for the majority of health problems)
	Long-term follow-up
	Patient record continuity
	Referral process between PHC and specialist
Professional decision making procedure	Use of evidence based practice guidelines
	Involvement of patients
Timeliness	Classification of cases by urgent needs
Effectiveness	Improving of health status
	Minimalisation of unnecessary visit
	Provision of care is adapted to practice setting and enviroment
Safety	Information safety
	Reporting critical incidents
	Infection control
	Care without mistakes
Practice management	Medical equipment
	Non-medical eqiupment
	Quality management tools
ACCESSIBILITY - EQUITY
Geographical access	Access via telecommunication tools
	Access in time (office hours, length of one visit)
Availibility in time; staff	Appointment system
	Waiting time
DIMENSIONS/CRITERIA	How addressed during discussion
ACCESSIBILITY - EQUITY
Availibility in time; staff	Capacity of human resources in the practices
	Home visits
Equity	Financial constrains
	Provision services to people in different age groups
	Provision services to people at risk of social exclusion
	Provision services to disabled people
PATIENT CENTEREDNESS
Communication skills	Patient/family education with reference to adherence
Interpersonal attributes	Kindness of staff
Privacy/confidentiality	Privacy of the visit
	Privacy of patient information
Acceptability	Comfort of the waiting room, conditions of the premises
Community oriented health care	Community based programs