Table 2.

Mothers level of satisfaction towards perinatal care (n=423)

Variables	Completely satisfied (%)	Satisfied (%)	Mean satisfaction score*
Health care
Time spent with provider	21.0	71.9	4.08
Medical care received today	8.3	80.1	3.90
Care received from Nurse	11.8	81.6	4.02
Waiting time to see provider	35.5	52.7	4.14
Pain control	2.4	15.6	2.33
Health workers communication
Provider explained your condition	4.5	62.4	3.45
Provider explained about drug	0.7	24.6	2.44
Provider listens to your worries	26.0	62.6	4.06
Nurse listens to your worries	20.3	69.7	4.04
Information about procedure & exam	0.9	45.4	3.02
Information at discharge	10.4	50.1	3.32
Health workers attitude
Courtesy, respect by Doctor	41.6	48.2	4.23
Courtesy, respect by nurse	40.7	50.1	4.24
The way staff treated you	10.2	75.7	3.86
The way staff treated family or companion	10.9	74.5	3.85
Acceptance of opinion by staff	6.9	83.5	3.90
Environment
Amount of freedom in the ward	40.2	57.9	4.37
Amount of privacy in the ward	9.2	69.7	3.70
Quality of meal	3.3	59.6	3.49
Facility cleanliness	3.8	64.1	3.43

^*The satisfaction score was computed with scores as follows: Completely satisfied = 5; Satisfied = 4; Neutral = 3; Dissatisfied = 2; completely dissatisfied = 1.