Table 1.

Example indicators from 2004/2005

Clinical indicators (total 550 points)

• BP 2. The percentage of patients with hypertension whose notes record smoking status at least once (10 points)

• DM 6. The percentage of patients with diabetes in whom the last HbA1c is 7.4 or less in last 15 months (16 points)

Organizational indicators (184 points)

• The records, hospital letters, and investigation reports are filed in date order or available electronically in date order (3 points)

• The practice has arrangements for patients to speak to GPs and nurses on the telephone during the working day (1 point)

Additional services (36 points)

• Antenatal care and screening are offered according to current local guidelines (6 points)

• The practice has a system for informing all women of the results of cervical smears (2 points)

Patient experience (100 points)

• The practice will have undertaken an approved patient survey each year (40 points)

Abbreviations: BP, blood pressure; DM, diabetes mellitus; GP, general practitioner; HbA_1c, hemoglobin A_1c.