Table 3.
Means (Standard Errors) for CAHPS Scale Differences by Location (n = 2,740)
| Location 1 (N = 845) | Location 2 (N = 230) | Location 3 (N = 875) | Location 4 (N = 204) | Location 5 (N = 336) | Location 6 (N = 250) | |
|---|---|---|---|---|---|---|
| Location | North | South | North | South | South | South |
| PCMH recognized? | Yes | No | Yes | Yes | No | Yes |
| Data Collection | Mail-web | Mail-Phone | Mail-Phone | Mail-Phone | Mail-Phone | Mail-Phone |
| Scales | ||||||
| Access | 7.2b (0.75) | 5.5b (1.65) | 11.1a (0.66) | 0.0c (2.03) | 5.0b (1.31) | 0.4c (1.75) |
| Communication | 4.0a,b (0.61) | 1.3b,c (1.49) | 4.9a (0.58) | 1.0b,c (1.65) | 0.0c (1.21) | 2.5a,b,c (1.28) |
| Office Staff | 4.1a,b (0.57) | 1.3b (1.47) | 6.6a (0.52) | 2.3b (1.44) | 4.0a,b (0.94) | 0.0c (1.34) |
| Shared Decision Making | 5.0a,b (1.27) | 7.6a (2.53) | 7.9a (1.13) | 4.7a,b (2.92) | 0.0b (2.27) | 7.0a (2.29) |
| Self-Management Support | 3.9a (1.44) | 3.5a (2.68) | 5.9a (1.40) | 5.8a (2.92) | 0.0a (2.12) | 2.0a (2.65) |
| Attention Mental Health | 10.7a (1.40) | 6.2a,b (2.55) | 10.3a (1.37) | 1.8b (2.61) | 0.0b (1.99) | 3.7b (2.33) |
| Care coord. | 4.7a,b (0.79) | 1.1b,c (1.74) | 7.1a (0.72) | 0.1c (1.90) | 0.3c (1.43) | 0.0c (1.78) |
Note: Numbers are differences between the lowest (least positive) scoring location on the scale and the other 5 locations (0–100 possible score on scales). Sites that share a superscript on a composite (row) do not differ significantly.