Biomedical |
Question-asking |
Open-ended and closed-ended biomedical questions |
Information-giving |
Gives lifestyle and psychosocial information |
Lifestyle/Psychosocial |
Question-asking |
Open-ended and closed-ended psychosocial questions |
Information-giving |
Gives biomedical and therapeutic information |
Rapport building |
Emotional talk |
Empathy, legitimation, and partnership |
Positive talk |
Laughter, approval, and compliments |
Negative talk |
Criticisms, disagreements, and concern |
Social chit-chat |
Chit-chat |
Patient activation |
– |
Asking for other’s opinion, confirming the other’s understanding, clarifying one’s own understanding |
Verbal dominance |
– |
Ratio of physician statements to patient statements |