Table 2. Satisfaction, therapeutic alliance and other measures of patient experience in crisis houses and acute wards.

Measure		Crisis houses N = 108	Acute wards N = 247
Satisfaction: CSQ total	mean (95% CI)	27.5 (26.6, 28.3)	21.0 (20.2, 21.8)
Therapeutic alliance: Average STAR	mean (95% CI)	37.2 (35.5, 38.8)	28.3 (27.1, 29.5)
Therapeutic alliance: General STAR	mean (95% CI)	36.5 (34.7, 38.2)	25.6 (24.2, 27.0)
Recovery: RAS total	mean (95% CI)	102.3 (97.2, 107.4)	120.9 (117.1, 124.8)
Informal peer support: Adapted IPR total	mean (95% CI)	68.4 (65.5, 71.3)	57.1 (54.9, 59.3)
Negative events committed by service users weighted by impact: NES-P	median (IQR)	0 (0, 3)	3 (1, 8)
Negative events committed by staff weighted by impact: NES-S	median (IQR)	0 (0, 2)	3 (0, 9)