Table 2. Satisfaction, therapeutic alliance and other measures of patient experience in crisis houses and acute wards.
Measure | Crisis houses N = 108 | Acute wards N = 247 | |
Satisfaction: CSQ total | mean (95% CI) | 27.5 (26.6, 28.3) | 21.0 (20.2, 21.8) |
Therapeutic alliance: Average STAR | mean (95% CI) | 37.2 (35.5, 38.8) | 28.3 (27.1, 29.5) |
Therapeutic alliance: General STAR | mean (95% CI) | 36.5 (34.7, 38.2) | 25.6 (24.2, 27.0) |
Recovery: RAS total | mean (95% CI) | 102.3 (97.2, 107.4) | 120.9 (117.1, 124.8) |
Informal peer support: Adapted IPR total | mean (95% CI) | 68.4 (65.5, 71.3) | 57.1 (54.9, 59.3) |
Negative events committed by service users weighted by impact: NES-P | median (IQR) | 0 (0, 3) | 3 (1, 8) |
Negative events committed by staff weighted by impact: NES-S | median (IQR) | 0 (0, 2) | 3 (0, 9) |