Table 2.

Satisfaction With Care for Propensity-Matched Patients in SMAs Relative to Those in Usual Care Visits

Visit Experience Item	Adjusted OR (95% CI)	P Value
Enhanced access to care
Ability to get desired appointment	1.49 (1.21–1.92)	<.001
Convenience of office hours	1.22 (1.02–1.45)	.03
Promptness in returning calls	1.06 (0.91–1.81)	.44
Wait for laboratory tests	1.49 (1.21–1.92)	.03
Coordination of care
Speed of registration	0.94 (0.73–1.22)	.66
Wait for clinician in examination room	1.13 (0.91–1.40)	.28
Clinician information from specialist physicians	0.86 (0.73–1.01)	.07
Clinician had information to diagnose/treat	0.85 (0.70–1.04)	.11
Personal physician communication
Clinician explanation of problem/condition	0.60 (0.50–0.73)	<.001
Information clinician gave about medication	0.64 (0.54–0.77)	<.001
Time clinician spent with patient	0.52 (0.50–1.60)	<.001
Concern expressed by clinician	0.58 (0.50–0.70)	<.001
Team-based care
Friendliness/courtesy of nurse/assistant	1.27 (0.97–1.65)	.08
Concern nurse/assistant showed for problem	1.13 (0.96–1.34)	.15
Whole-person orientation of care
Sensitivity to patients’ needs	1.34 (1.08–1.65)	.01
Concern for patients’ privacy	1.14 (0.97–1.35)	.12
Patient’s confidence in clinician	1.13 (0.91–1.38)	.27
Overall impressions
Overall satisfaction with care provided in visit	1.26 (1.05–1.52)	.01
Recommend clinician	0.93 (0.75–1.16)	.54

OR=odds ratio; SMA=shared medical appointment.

Note: Odds of rating the item as “very good.” Results are propensity score matched to account for differences in variables that are related to SMA participation. See Methods for details.