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The Spectrum of Conflict Management Approaches
| Response to Conflict |
Process Type |
Process Control |
Decision-making Control |
Intervention Level |
|---|---|---|---|---|
| Ignore it | Inaction | None | None | Watchful waiting |
| Talk about it | Negotiation | Parties | Parties | Primary |
| Mediate it | Mediation | Mediator | Parties | Tertiary |
| Take it to a higher authority | Arbitration | Arbitrator | Arbitrator | Quaternary |
| Adjudication | Hearing Officer or Judge | Judge or Jury | Quaternary |
