Table 3.
Item correlation and alpha coefficients for domain questions on level of responsiveness
| Item | Short item description | Item-test correlation | Item-rest correlation | Alpha if item deleted |
|---|---|---|---|---|
| Access | ||||
| s6100 | How long did you have to wait to get mental health care services | 0.51 | 0.24 | 0.53 |
| s6101 | How long did you stay in the waiting room | 0.58 | 0.34 | 0.50 |
| s6102 | How often did you get care as soon as you wanted | 0.46 | 0.26 | 0.52 |
| s6104 | How long does it take to complete laboratory tests, x-ray examination and EEG | 0.55 | 0.28 | 0.52 |
| s6105 | How long did you have to wait for laboratory tests, x-ray examination and EEG | 0.57 | 0.40 | 0.48 |
| s6106 | How much distance would you have to undertake in order to get mental health care | 0.50 | 0.21 | 0.55 |
| s6107 | Rate access | 0.50 | 0.29 | 0.51 |
| Test scale | 0.56 | |||
| Communication | ||||
| s6110 | How often did mental health professionals explain things in a way you could understand | 0.94 | 0.86 | 0.86 |
| s6111 | How often … explain things and issues related to your mental health in detail for you | 0.94 | 0.86 | 0.86 |
| s6112 | Rate communication | 0.90 | 0.78 | 0.92 |
| Test scale | 0.92 | |||
| Confidentiality | ||||
| s6120 | How often were the interviews remained confidential | 0.90 | 0.78 | 0.75 |
| s6121 | How often mental health professionals keep your personal information confidential | 0.90 | 0.79 | 0.75 |
| s6122 | Rate confidentiality | 0.85 | 0.64 | 0.89 |
| Test scale | 0.86 | |||
| Dignity | ||||
| s6130 | How often did mental health professionals treat you with respect | 0.75 | 0.58 | 0.64 |
| s6131 | How often did the office working in the mental care services treat you with respect | 0.72 | 0.50 | 0.67 |
| s6132 | How much attention did the mental health professionals paid specifically into your needs and characteristics | 0.75 | 0.46 | 0.71 |
| 6133 | Rate dignity | 0.77 | 0.56 | 0.64 |
| Test scale | 0.73 | |||
| Attention | ||||
| s6140 | How often did the mental health care professionals listen to what you said with full attention | 0.78 | 0.72 | 0.89 |
| s6141 | How often your statements were deeply understood by the mental health care professionals | 0.81 | 0.75 | 0.89 |
| s6142 | How often did the mental health care professionals show courtesy and affection towards you | 0.70 | 0.61 | 0.90 |
| s6143 | How often did the mental health professionals spend enough time in asking you questions | 0.79 | 0.71 | 0.89 |
| s6144 | How often the mental health professionals were accurately and actively involved in following up your treatment process | 0.74 | 0.66 | 0.90 |
| s6145 | How often did you feel that the mental health professionals have understood you | 0.85 | 0.80 | 0.89 |
| s6146 | How often were you provided enough time by the mental health professionals | 0.78 | 0.69 | 0.90 |
| s6147 | Rate attention | 0.77 | 0.69 | 0.90 |
| Test scale | 0.91 | |||
| Autonomy | ||||
| s6150 | How big a problem if any, was it to get an appointment with the mental health professional of your choice | 0.40 | 0.22 | 0.77 |
| s6151 | How big a problem, if any, was it to get to use other health services other than the one you usually went to | 0.64 | 0.30 | 0.83 |
| s6152 | How often did the mental health professionals made you actively involved the decision making process | 0.79 | 0.68 | 0.66 |
| s6153 | How often did the mental health professionals ask your permission before the start of treatment process or laboratory tests | 0.82 | 0.72 | 0.65 |
| s6154 | How often did the health made you feel that you have the competence, capability and the power to participate in the decision making process | 0.79 | 0.68 | 0.67 |
| s6155 | Rate autonomy | 0.75 | 0.65 | 0.69 |
| Test scale | 0.75 | |||
| Effective care | ||||
| s6160 | How often were the instructions and treatment recommendations that you received conforms to your norms and values | 0.58 | 0.27 | 0.69 |
| s6161 | How often did you constantly seek consultation on the same familiar mental health professional | 0.69 | 0.41 | 0.61 |
| s6162 | How often the center or mental health professionals were properly coordinated with each other | 0.56 | 0.33 | 0.64 |
| s6163 | How often were the services you received worthy for the money and the time spent | 0.67 | 0.48 | 0.58 |
| s6164 | Rate effectivity of care | 0.81 | 0.67 | 0.50 |
| Test scale | 0.66 | |||
| Quality of basic amenities | ||||
| s6170 | How would you assess the whole quality of the waiting room | 0.89 | 0.80 | 0.86 |
| s6171 | How would you assess the cleanliness of this place | 0.90 | 0.80 | 0.86 |
| s6172 | How would you assess its warmth and friendly environment | 0.82 | 0.68 | 0.91 |
| s6173 | Rate quality of basic amenities | 0.91 | 0.84 | 0.85 |
| Test scale | 0.90 |