Table 1.

Example of scripting and branching used for the IVRS calls

Excerpt from IVRS script	Notes
1. * Patient is authenticated and study is explained prior to the rest of the script.
2. Now that we have explained the study, are you still willing to participate in the phone survey?	If no, patients are routed to item 8. If yes, interview continues with either item 3 or 4.
3. You had a visit at our sick call clinic last week.	For HIV clinic patients only. Routed to item 5.
4. You had a visit at our UAB Family Medicine clinic last week.	For Family Medicine clinic patients only. Routed to item 5.
5. We want to find out how you are doing now. If your problem is much better, say “much better,” if it is somewhat better, say “somewhat better,” if it is about the same or has not changed, say “no change.” If it is somewhat worse, say “somewhat worse” and if it is much worse, say “much worse.”	If patient says much better or somewhat better, they are routed to item 7; otherwise they are routed to item 6.
6. We will transfer you to someone that can help to address this problem, but first I need to ask you about your medicines.	If patients are not improved, they are told this prior to continuing with item 7. At the end of the call (item 8), these patients are connected to their physician’s office.
7. * Patient is asked questions about the medicine prescribed, whether they have seen anyone else for the problem, and general medication compliance.
8. Patient is thanked and interview is ended.

^*Summary of several script questions