Table 2.

Patient perceptions of those receiving follow-up calls

Question: Please indicate your degree of agreement with the following statements about the follow-up telephone calls
Items	Mean (Standard Deviation)			p-value
	Human calls n=43	IVRS calls n=19	Total n=62
The follow-up telephone call from our clinic regarding your illness was helpful.	4.14 (1.30)	4.17 (0.99)	4.15 (1.21)	.94
About one week after your visit is a good time to call you from our clinic.	4.10 (1.26)	4.11 (0.66)	4.10 (1.10)	.98
If you were having a problem when we called, the assistance that you received was helpful.	4.08 (1.23)	4.19 (1.05)	4.12 (1.17)	.77
Overall, I am satisfied with the follow-up telephone call(s) from our clinic.	4.30 (1.14)	4.16 (1.07)	4.25 (1.11)	.65

Scale: 1=strongly disagree, 2=disagree, 3=neutral, 4=agree, 5=strongly agree