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Mean overall satisfaction scores of patient reporting that they received or did not receive follow-up calls
| Received Call | Did not receive call | p-value | |||
|---|---|---|---|---|---|
| Call Type | Patient Satisfaction Mean (Standard Deviation) | N | Patient Satisfaction Mean (Standard Deviation) | N | |
| Human calls | 3.83 (0.38) | 42 | 3.62 (0.57) | 235 | .024 |
| IVRS calls | 3.94 (0.18) | 19 | 3.65 (0.56) | 192 | .023 |
| Total | 3.87 (0.33) | 61 | 3.64 (0.57) | 427 | .002 |
