Table 2.
Top Ranked Success Factors for the Nine Benchmarked Centers
| Center | Institutional Support | Multi-level Shared Leadership | Support Staff are Medical Professionals | Staff Training | Staff Longevity | Customer Service Orientation (Participants) | Customer Service Orientation (Sponsors) | Culture of Research | Research/Clinical Communication | Research Team Meetings | Documented Processes | Databases to Identify Potential Subjects | IT Systems to Manage Processes | Process Improvement |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| A | 1† | 4 | -- | -- | -- | 2 | -- | 1† | 3 | 5 | -- | -- | -- | -- |
| B | -- | 5 | -- | 4 | -- | 3 | -- | -- | -- | 2 | -- | 1 | -- | -- |
| C | 2 | 5 | -- | -- | -- | -- | -- | -- | 1 | 4 | 3 | -- | -- | -- |
| D | 3 | 2 | -- | -- | 1 | 4 | -- | -- | 5 | -- | -- | -- | -- | -- |
| E | 4 | 5 | -- | -- | 3 | 2 | -- | -- | 1 | -- | -- | -- | -- | -- |
| F | -- | 5 | -- | -- | -- | 4 | -- | 1 | 3 | -- | -- | 2 | -- | -- |
| G | -- | 4 | -- | -- | 3 | 2 | -- | 1‡ | 5 | -- | -- | -- | -- | 1‡ |
| H | -- | 5 | -- | -- | 4 | 3 | -- | 2 | 1 | -- | -- | -- | -- | -- |
| I | -- | 5 | -- | -- | 4 | 3 | -- | 2 | 1 | -- | -- | -- | -- | -- |
| Average | ||||||||||||||
| Ranking* | 1.1 | 4.4 | 0 | 0.4 | 1.7 | 2.5 | 0 | 0.8 | 2.2 | 1.2 | 0.3 | 0.3 | 0 | 0.1 |
*The aggregate top five factors for each center are noted above, with the item cited the most often for that center given a score of 5, the item cited the second most often given a score of 4, etc.
†An equal number of team members at Center A included Institutional Support and Culture of Research in their top five factors
‡An equal number of team members at Center G included Culture of Research and Process Improvement in their top five factors