1
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Problem identification
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Mentions problem. Decides to take action
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You mentioned that you have a problem with…Would you like to do something about it?
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Name the problem using the senior’s own words. If the senior does not want to take action, do not interfere
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Ask for an explanation, take on the problem, insistence
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2
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Collecting alternatives
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Collects a minimum of three alternatives: either by themselves, or by asking others for help
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What could you do about this?
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Stimulate the senior to answer. In cases where the senior does not come up with enough alternatives, provide information. Leave the choice to the senior
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Impose solutions, make judgments, provide advice
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Are there other options?
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3
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Choice and planning
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Selects an alternative that he/she will act on. Plans actions
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How do you think you will manage this?
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If the senior has difficulties planning, then apply the key question 2 procedure
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Take over the choice/planning; provide coercive advice
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4
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Execution
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Executes action
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Lets the senior execute the action
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Execute action for the senior
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5 |
Reflection |
Reflects on own action, mentions what went well |
What was the result? What are you happy about: about what you could do on your own? What would you do differently the next time? |
Ask What, When, How questions |
Ask for an explanation |