Table 2.
Questionnaire results on a numeric or a labelled adjectival response scale (n = 2400)
| |
Numeric Scale (NS) |
Labelled Scale (LS) |
|||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Questions | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | NA | A | B | C | D | NA |
| Would Return |
1% |
<1% |
1% |
1% |
1% |
2% |
1% |
4% |
11% |
13% |
67% |
- |
1% |
2% |
23% |
73% |
- |
| Quality |
<1% |
<1% |
<1% |
1% |
1% |
1% |
2% |
5% |
15% |
22% |
52% |
- |
1% |
3% |
39% |
57% |
- |
| Question to Physicians |
<1% |
<1% |
<1% |
1% |
1% |
2% |
2% |
4% |
14% |
15% |
54% |
6% |
1% |
15% |
77% |
- |
8% |
| Question to Nurses |
<1% |
<1% |
<1% |
1% |
1% |
2% |
3% |
6% |
16% |
17% |
48% |
7% |
1% |
14% |
80% |
- |
5% |
| Respect and Dignity | <1% | <1% | <1% | 1% | 1% | 1% | 1% | 3% | 8% | 15% | 69% | - | 1% | 9% | 90% | - | - |
NA = I didn’t have any questions for staff.
The answering scale in the NS had anchoring labels at 0 and 10 of ‘Certainly not – Yes, of course’ for the first question, ‘Poor – Excellent’ for the second question, and ‘No, never – Yes, always’ for questions 3 to 5, respectively.
The categories of the answering scale in the LS were labelled with ‘Of course not (A), No, I don’t think so (B), Yes, I think so (C), Yes, of course (D)’ for the first question; ‘Poor (A), Fair (B), Good (C), Excellent (D)’ for the second question; and ‘No (A), Yes, sometimes (B), Yes, always (C) for questions 3 to 5, respectively.