Table 3.

Summary of pilot call outcomes

Pilot Sample: Total Calls Attempted (n=992)
Contact Rates	%	Cum %
Target participant reached n=465	46.88%	46.88%
Message left n=360	36.29%	83.17%
Target household not reached N=167	16.83%	100%
Pilot Sample: Target Participant Reached (n=465)
Exposure to Intervention Rates	%	Cum %	% of total calls attempted (n=992)
Full intervention exposure: stayed on to call conclusion N=147	31.61%	31.61%	14.82%
Heard some intervention but hung up before call conclusion N=53	11.40%	43.01%	5.34%
Hung up before intervention began (e.g. during introduction) N=265	56.99%	100%	26.71%
Transfer outcomes
Automated refill line or live pharmacist transfer offered N=123	26.45%		12.40%
Transfer offer accepted N=60	12.90%		a6.05%