Table 2.
Time expenditure for the Mental Health Emergency Care-Rural Access Program by activity, 15 consecutive days in April 2013.
| Activity | Number Observed | Geometric Mean Time | |||
|---|---|---|---|---|---|
| Total Time Mins (Range) | Clinical Care Mins (Range) | Arranging Care * Mins (Range) | Paperwork ** Mins (Range) | ||
| CLINICAL SERVICES | |||||
| Telephone Triage only | 8 | 64.81 (26–165) | 17.35 (8–75) | 4.02 (2–9) | 39.13 (13–152) |
| with Video Assessment | 10 | 126.35 (49–309) | 47.10 (20–96) | 5.01 (2–51) | 58.79 (12–174) |
| INFORMATION SERVICES | |||||
| Incoming Call | 132 | 2.51 (1–36) | NA ^^ | NA | NA |
| Outgoing Call | 107 | 1.68 (1–15) | NA | NA | NA |
| OTHER PROGRAM ACTIVITY | |||||
| Handover(AM) *** | 7 | 25.42 (12–54) | NA | NA | NA |
| Handover(PM) *** | 4 | 13.00 (4–24) | NA | NA | NA |
| Case Review(AM) *** | 6 | 81.04 (40–168) | NA | NA | NA |
| Other Activity(AM) ^ | 16 | 14.50 (1–45) | NA | NA | NA |
| Other Activity(PM) ^ | 9 | 3.33 (1–8) | NA | NA | NA |
* Arranging Care is time spent contacting referral and transport services; ** Paperwork is the time spent completing the required documentation (Triage, Assessment, Discharge Forms); *** Reporting person minutes based on 2 persons participating per shift; ^ Other activity includes discussions, following-up on a case, completing data logs, and other case related activities that are not clinical or information service related; ^^ NA = Not Applicable.