Table 2.
(A) Specialist responses; (B) referrer responses.
| Question | Yes | No | Unknown | Total answered | Skipped | Percentage yes |
|---|---|---|---|---|---|---|
| (A) SPECIALIST RESPONSES | ||||||
| Q28: Was the information supplied by the referrer adequate? | 44 | 22 | – | 66 | 33 | 66.7 |
| Q30: Was the referrer question clear? | 59 | 5 | – | 64 | 35 | 92.2 |
| Q34: Did the advice improve patient management? | 30 | 2 | 35 | 67 | 32 | 44.8 |
| Q35: Was there any educational benefit to the referrer? | 75 | 1 | – | 76 | 23 | 98.7 |
| Average 3.20a | ||||||
| Q36: Did the consultation have any value for you personally? | 56 | 11 | – | 67 | 32 | 83.6 |
| Q36: If yes, what kind of value was it?b | ||||||
| Mainly clinical | 11 | – | – | 11 | – | 19.6b |
| Mainly educational | 7 | – | – | 7 | – | 12.5 |
| Both clinical and educational | 30 | – | – | 30 | – | 53.6 |
| Other | 12 | – | – | 12 | – | 21.4 |
| Q41: What is your satisfaction with the system? | Average 6.63c | 73 | 26 | – | ||
| Q43: Is there benefit in having access to specialized medicine in a low-resource setting? | Average 8.04c | 82 | 17 | – | ||
| Q44: Are referrers isolated in their practice? | Average 7.21c | 81 | 18 | – | ||
| Q45: Can the system help? | ||||||
| … Overall | Average 3.63a | 71 | 28 | – | ||
| … Feel less isolated | Average 3.65a | 75 | 24 | – | ||
| (B) REFERRER RESPONSES | ||||||
| Q30: Did you find the advice helpful? | 30 | 3 | – | 33 | 31 | 90.9 |
| Q32: Was the answer appropriate/adapted to your field environment? | 31 | 2 | – | 33 | 31 | 93.8 |
| Q33: Did the advice improve patient management? | 26 | 2 | 5 | 33 | 31 | 78.8 |
| Q36: Was there any educational benefit to you (referrer)? | 31d | 2 | – | 33 | 31 | 93.9 |
| Average rating 2.94a | ||||||
| Q43: Would you recommend the system to your colleagues? | 33 | 1 | – | 34 | 30 | 97.1 |
| Q44: What is your satisfaction with the system? | Average 7.61c | 36 | 28 | – | ||
| Q46: Is there benefit in having access to specialized medicine in a low-resource setting? | Average 8.27c | 41 | 23 | – | ||
| Q47: Are referrers isolated in their practice? | Average 6.76c | 41 | 23 | – | ||
| Q48: Can the system help? | ||||||
| … Overall | Average 3.65a | 36 | 27 | – | ||
| … Feel less isolated | Average 3.67a | 37 | 29 | – | ||
aAverage rating: scale 1 = no, 2 = a little, 3 = moderately, 4 = a lot.
bPercentage of total answering yes (56).
cAverage rating: scale from 0 = not happy at all to 10 = extremely happy with it.
dAnswer yes = categories 2–4 below.