Table 3.

Loading (λ₁) on a single factor and communalities (h²) of the ten items of the HSOPE questionnaire in subsample 1 (n=788)

HSOPE questionnaire items	λ1	h2
Did you receive clear and comprehensible information from the staff when you asked questions?	0.88	0.77
Did you feel at ease in dealing with the staff?	0.86	0.74
Did you feel that your concerns were taken into account by the staff?	0.84	0.71
Were you informed by the staff about the outcome of the visit and the course of the health care pathway?	0.84	0.71
Were the staff competent during the outpatient visit?	0.82	0.67
Did you feel involved in decision making regarding treatment?	0.81	0.66
Were the staff courteous and helpful?	0.81	0.65
Where necessary, were you able to find a doctor who was willing to give you the information you needed?	0.78	0.60
Were you adequately informed about the outpatient visit modalities?	0.75	0.57
Did the staff respect your privacy needs during the visit?	0.74	0.56

Abbreviation: HSOPE, Health Services OutPatient Experience.