Table 3.

Themes according to index areas, before and after training, from focus group interviews

Index areas	Expectations of/experience from training		Contextualised health		Collaboration		Relations
	Before training	After training	Before training	After training	Before training	After training	Before training	After training
Themes	Increased knowledge	Varying degrees of gained knowledge	Identified ill-health/distress	Increased resources to newly-arrived refugees with disability	Refugee reception staff needs health care actors to meet regularly	Insufficient collaboration on refugee needs	Massive barriers to communication
	Collaborate	Wish for deeper knowledge	Explanations to ill-health	Limited ability to encompass all practical aspects concerning an individual	No collaboration with patient associations	Perceived structural barriers for refugees	Individual improvement strategies	I meet people who are vulnerable
	Uncertainty	Poor standard of premises sometimes hampered pedagogy	Difficult to help	Complex difficulties disrupt refugees’ capacity to study	Good experience from collaboration	Wish for structured local collaboration between agents	Responsibility and powerlessness	Increased empathy and emotional engagement