Table 3. Relative Importance of Home Care Outcomes, as Perceived by Multiple Constituencies, for a Client With Heavy Personal Care Needs and/or Medical Needs¹.

Home Care Outcomes	Consumer Representatives n=9	Professional Providers n=9	Insurers/Payers n=6	Regulators n=11	Paraprofessional Providers n=6	Home Care Users n=4
Physical Functioning	82	74	87	92	73	81
Cognitive Functioning	75	50	74	63	68	79
Symptom Control	81	73	74	94	60	70
Physiological Functioning	73	79	73	96	78	69
Psychological Functioning	69	63	59	66	70	59
Social Activity	55	30	62	47	66	43
Compliance With Regimen	68	62	88	77	63	83
Client Knowledge	83	84	80	86	74	84
Physical Safety	46	79	87	81	88	73
Freedom From Abuse	92	84	97	91	93	81
Satisfaction With Care	82	73	80	90	86	88
Satisfaction With Life	68	59	42	65	66	59
Client Choice	83	70	59	87	68	68
Hospitalization	55	58	87	59	80	48
Nursing Home Admission	59	51	89	57	78	66
Other Congregate Setting	45	52	62	53	72	74
Death	37	53	69	51	67	73
Morbidity	68	74	82	92	85	80
Family Stress	61	57	72	66	63	71
Family Knowledge	62	71	58	74	63	84
Affordability	88	59	93	69	60	73

¹Importance score from 100 (most Important) to 0 (least Important).

NOTE: All scores were assigned by considering the extent to which home care providers should be held responsible for achieving positive outcomes or slowing down or preventing negative outcomes, with the understanding that average achieved outcomes would be compared with expected outcomes for groups of clients.

SOURCE: (Kane et al., 1991).