Table 1. Access and Satisfaction Indicators.

Access Indicators	Satisfaction Indicators
Regular Place to Get Care	Rated Plan Quality as Good or Excellent
Unable to Obtain Needed Care	Rated How Doctor Cares About Respondent as Good or Excellent
Unable to Obtain Needed Specialty, Diagnostic, or Mental Health Care or Prescription Medicines	Rated Cost of Plan (Copayments and Deductibles) as Good or Excellent
Rated Time to Get Appointment or Wait to See Physician as Poor or Fair	Reported Major Problem With Plan Rules, Delay in Approval, or Problem With Covering Service or Physician

SOURCE: Schur, C., and Berk, M., Project HOPE, Bethesda, MD, 1997.