Table 1. Average of Plan Means by the Plan's Primary Federal Region: Year 3.
| Federal Region | Getting Needed Care | Getting Care Quickly | Doctor Communicate Well | Courteous and Helpful Staff | Paperwork Information and Customer Service |
|---|---|---|---|---|---|
| Northeast | 2.852 | 3.553 | 3.699 | 3.825 | 2.585 |
| North Mid-Atlantic | 2.798 | 3.433 | 3.632 | 3.746 | 2.487 |
| Mid-Atlantic | 2.831 | 3.511 | 3.678 | 3.788 | 2.599 |
| South Atlantic | 2.789 | 3.413 | 3.625 | 3.749 | 2.575 |
| East Mid-West | 2.813 | 3.510 | 3.646 | 3.788 | 2.58 |
| Southwest | 2.758 | 3.414 | 3.626 | 3.755 | 2.573 |
| Mid-West | 2.831 | 3.519 | 3.646 | 3.796 | 2.624 |
| Mountain | 2.790 | 3.513 | 3.655 | 3.781 | 2.629 |
| Pacific | 2.747 | 3.360 | 3.561 | 3.716 | 2.61 |
| Northwest | 2.819 | 3.519 | 3.651 | 3.806 | 2.656 |
| Significance Level | ***9.58 | ***16.02 | ***14.65 | ***12.24 | ***4.05 |
***
PR>F is 0.0001
SOURCE: (Zaslavsky, A.M., Landon, B.E., Beaulieu, N.D. and Cleary, P.D., 2000.)