Table 2. Factor Pattern Matrix (Loadings1) for the CAHPS® and HEDIS® Measures with Individual Items Entered for the Getting Needed Care Composite.
| Measure | Office Care | Clinical Quality | Access and Customer Service | Vaccination |
|---|---|---|---|---|
| CAHPS® | ||||
| Personal Doctor Rating | 10.713 | 0.055 | 0.250 | -0.429 |
| Specialist Rating | 10.673 | 0.035 | 0.076 | -0.133 |
| Overall Care Rating | 10.914 | 0.046 | 0.132 | -0.242 |
| Overall Plan Rating | 0.068 | -0.002 | 10.783 | 0.007 |
| Getting Needed Care Items | ||||
| Get a Personal Doctor or Nurse | -.006 | 0.018 | 10.705 | -0.052 |
| Get Referral to a Specialist | 0.246 | -0.003 | 10.511 | 0.176 |
| Get the Care You or a Doctor Believed Necessary | 10.539 | -0.043 | 10.189 | 0.252 |
| Delays in Health Care Waiting for Approval from Health Plan | 0.165 | -0.024 | 10.613 | 0.239 |
| Getting Care Quickly | 10.855 | -0.042 | -0.162 | 0.335 |
| How Well Providers Communicate | 10.956 | -0.063 | -0.068 | -0.076 |
| Office Staff | 10.864 | -0.037 | -0.155 | 0.208 |
| Health Plan Administration | -0.029 | 0.037 | 10.617 | 0.158 |
| Pneumonia Vaccination | -0.095 | 0.069 | 0.102 | 10.728 |
| Flu Shot | -0.047 | -0.002 | 0.086 | 10.777 |
| Smoking Advice | -0.148 | 0.197 | 0.199 | -0.047 |
| HEDIS® | ||||
| Mammography | 0.062 | 10.530 | 0.127 | 0.238 |
| Blood Pressure Control | -0.030 | 10.566 | 0.060 | -0.153 |
| Hemoglobin Testing | 0.140 | 10.791 | -0.203 | 0.164 |
| Poor Hemoglobin Control | 0.135 | 10.468 | -0.102 | 0.163 |
| Eye Exam | -0.050 | 10.461 | 0.136 | 0.198 |
| Lipid Profile | 0.029 | 10.896 | -0.004 | -0.181 |
| Lipid Control | -0.072 | 10.830 | -0.041 | -0.027 |
| Nephropathy Monitor | -0.190 | 10.486 | 0.134 | 0.098 |
1
Loadings greater than 0.35.
NOTES: CAHPS® is Consumer Assessments of Health Plans Study. HEDIS® is Health Plan Employer Data Information System.
SOURCE: Zaslavsky et al., Harvard Medical School, Boston, Massachusetts, 2002.