| Global Ratings |
How would you rate your personal doctor or nurse now? (Q13) How would you rate the specialist you saw most often in the last 6 months, including a personal doctor if he or she is a specialist? (Q17) How would you rate all the health care you got in the last 6 months from all doctors and other health providers? (Q36) How would you rate all your experience with your Medicare health plan? (Q56)
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| Composite Rating of Health Plan Information and Customer Service |
In the last 6 months, how much of a problem, if any, was it to find or understand information in the written materials? (Q47) In the last 6 months, how much of a problem, if any, was it to get the help you needed when you called customer service? (Q49)
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| Composite Rating of Getting Needed Care |
With the choices (product name) gave you, how much of a problem, if any, was it to get a personal doctor or nurse you are happy with? (Q6) In the last 6 months, how much of a problem, if any, was it to get a referral to a specialist that you needed to see? (Q15) In the last 6 months, how much of a problem, if any, was it to get the care you or a doctor believed necessary? (Q27) In the last 6 months, how much of a problem, if any, were delays in health care while you waited for approval from your health plan? (Q28)
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| Composite Rating of Getting Needed Care |
In the last 6 months, when you called during regular office hours, how often did you get the help or advice you needed? (Q20) In the last 6 months, when you needed regular or routine health care, how often did you get an appointment as soon as you wanted? (Q22) In the last 6 months, when you needed care right away for an illness or injury, how often did you get care as soon as you wanted? (Q24) In the last 6 months, how often did you wait in the doctor's office or clinic more than 15 minutes past your appointment time to see the person you went to see? (Q29)
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| Composite Rating of Getting Courtesy and Respect of Doctor's Office Staff |
In the last 6 months, how often did office staff at a doctor's office or clinic treat you with courtesy and respect? (Q30) In the last 6 months, how often were office staff at a doctor's office or clinic as helpful as you though they should be? (Q31) In the last 6 months, how often did doctors or other health providers listen carefully to you? (Q32)
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| Composite Rating of Communication with Providers |
In the last 6 months, how often did doctors or other health providers explain things in a way you could understand? (Q32) In the last 6 months, how often did doctors or other health providers show respect for what you had to say? (Q34) In the last 6 months, how often did doctors or other health providers spend enough time with you? (Q35)
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| Composite Rating of Special Services |
In the last 6 months, how much of a problem, if any, was it to get the special medical equipment you needed through your Medicare health plan? (Q38) In the last 6 months, how much of a problem, if any, was it to get the special therapy you needed through your Medicare health plan? (Q40) In the last 6 months, how much of a problem, if any, was it to get the care or assistance you needed through your Medicare health plan? (Q42)
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| Composite Rating of Courtesy and Respect of Office Staff |
In the last 6 months, how often did office staff at a doctor's office or clinic treat you with courtesy and respect? (Q30) In the last 6 months, how often were office staff at a doctor's office or clinic as helpful as you though they should be? (Q31)
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| Rating of Problems Getting Prescription Medications from Health Plan |
In the last 6 months, how much of a problem, if any, was it to get your prescription medicine from your Medicare health plan? (Q44)
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| How often get needed prescription medications |
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| Was Complaint Settled to Your Satisfaction |
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| Did Plan Provide all the Equipment and Services Needed |
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