Appendix Table 2.
Association between patient experience and PCMH rating as assessed by providers Effect of a 10-point increase in provider-rated PCMH score on patient experience
Estimate (95% confident interval) | Patient experience from patient survey | ||||
---|---|---|---|---|---|
Getting timely appointments, care, and information | How well doctors communicate with patients | Helpful, courteous, and respectful office staff | Overall rating | ||
PCMH scores from provider survey | Total PCMH score | −0.8 (−5.3,3.6) | −0.9 (−3.7,1.9) | −3 (−7.6,1.6) | −0.2 (−5.4,5) |
PCMH subscale scores | |||||
Access and communication with patients | 1.7 (−1.3,4.6) | −0.7 (−2.9,1.6) | −0.6 (−2.6,1.4) | 2.7 (0,5.4)* | |
Communication with other providers | −0.4 (−2.3,1.4) | −0.2 (−1.8,1.3) | 0.9 (−0.6,2.5) | −0.5 (−2.6,1.7) | |
Tracking data | 2.7 (1.4,3.9)*** | 0.2 (−0.7,1.2) | 2.1 (1.3,2.9)*** | 1.3 (0,2.5)* | |
Care management | −2.5 (−4.8,−0.3)* | −1.9 (−4.2,0.3)+ | −2.6 (−5.4,0.2)+ | −1.4 (−5.5,2.8) | |
Quality improvement | −1.2 (−4.8,2.4) | 1.6 (−1.5,4.7) | −1.7 (−4.9,1.4) | −1.4 (−5.5,2.8) |
Denotes statistically significant difference from zero at p<0.1.
Denotes statistically significant difference from zero at p<0.05.
**Denotes statistically significant difference from zero at p<0.01.
Denotes statistically significant difference from zero at p<0.001.