Appendix Table 3.

Association between patient experience and PCMH rating as assessed by staff Effect of 10-point increase in staff-rated PCMH score on patient experience

Estimate (95% confident interval)		Patient experience from patient survey
		Getting timely appointments, care, and information	How well doctors communicate with patients	Helpful, courteous, and respectful office staff	Overall rating
PCMH scores from staff survey	Total PCMH score	−0.3 (−3.1,2.4)	0.9 (−0.8,2.5)	1.2 (−1.2,3.6)	1.8(−1.6,5.2)
	PCMH subscale scores
	Access and communication with patients	−0.8 (−2.6,1)	0.7 (−1,2.4)	1.5 (−0.1,3.1)+	−0.3(−2.4,1.7)
	Tracking data	0.9 (−1.4,3.2)	1.4 (−0.1,3)+	2 (0.7,3.4)**	0.9(−1.2,3.1)
	Care management	−5 (−12.7,2.6)	−2.9 (−8.6,2.8)	−8 (−12.7,−3.3)***	−1.8(−9.6,5.9)
	Quality improvement	4.6 (−0.6,9.8)+	1.7 (−1.5,4.9)	5.2 (2.3,8.1)***	3.4(−1.1,7.9)

⁺Denotes statistically significant difference from zero at p<0.1.

*Denotes statistically significant difference from zero at p<0.05.

^**Denotes statistically significant difference from zero at p<0.01.

^***Denotes statistically significant difference from zero at p<0.001.