Table 2.

Health care encounter factors important to young African American women.

Inputs	Processes	Outcomes
“She's sitting in closer to her.”	Providers perceived as comfortable in the interaction, interested in the client, and competent were valued.	Provider awareness of messages conveyed via body language, actions, and interactions is needed.
"She's really explaining to her making her more involved with whatever she’s going through.”	Positive body language and attitude were important.	Providers identified as more interested, competent, and involved may gain greater receptivity from clients.
“He’s not making eye contact. He’s just reading to her."	Ability to understand the provider and the information conveyed was essential.	Provider must assure client has clear understanding of information conveyed.
“She's talking to her more on an adult level.”
“He seems comfortable in his environment."
"When I was pregnant with my daughter, I couldn't understand anything, he'd just be talking and I couldn't understand."
“But not only language, English is important.”
“Give me layman’s terms.”
“Can you break it down because I really don’t understand you.”