Table 5.
Feedback from colleagues about the participating FMs’ leadership and management practices
| Participating FM | General description (views from self and colleagues) | Interactions with people (views from participating managers, staff and supervisors) |
|---|---|---|
| FM03 | An emotionally stable person, had past experience in managing projects and clients. | Gives clinic staff an opportunity to contribute to problem solving and decision making. Knows each of the staff members as individuals including their personal problems. Praises those that perform well and encourages those that seem to be struggling |
| Values people’s contribution and team work | ||
| FM05 | Strong minded person who has a ‘can do’ attitude and is capable of dealing with challenges in the clinic | Staff members have mixed views. |
| Is persistent and has a handle on everything going on in the clinic to ensure that nothing goes wrong | Some feel she brings change and improves performance of the facility, brings staff together through social activities eg. celebration of birthdays, condolences for those that lose their loved ones. | |
| Wants clinic staff to comply with rules and regulations | Some feel she does not listen to others, wants things to be done in her way and wants others to follow instructions | |
| Sets a very high standard of performance | ||
| FM07 | Always in the office and staff come to the office when they need anything. | Interacts more with operational managers and less with clinic staff members. Does most of the communication through operational managers or group meetings |
| Calls staff to office if there is need to communicate anything to them or calls a meeting with individuals or groups of staff | ||
| Staff members feel sees self as the one in-charge at the facility and doesn t want to take other people's ideas. | ||
| Delegates most of the responsibilities to operational managers and focuses more on administrative role, i.e. approving holidays and training, attending meetings and addressing staff and clients’ complaints | ||
| FM02 | Described as someone who talks with people through meetings mostly. | Staff members feel deals with staff challenges inappropriately. |
| Does what is expected of her, and expects the same from others. Does not understand why people need to be pushed to meet expectations. | Has difficulties in managing frustration when staff are not meeting expectations | |
| FM04 | Colleagues think feels isolated from fellow FMs. Feels staff members don't listen to her and feels she can't cope with rapid changes in the health system | Is not in contact with fellow FMs and relies on people to tell her what’s being communicated through emails |
| Staff members feel does not communicate to them and distances self from them | ||
| Does not strive to bring change but works to maintain status quo | ||
| Line managers feel is finding job difficult | ||
| FM06 | Is aware that people say does not interact with others in the way that they expect | Staff feel gets pressure from supervisor and works hard to meet the demands. |
| Staff do not find it easy to interact, and feel distances self from them and can be irritated by them | ||
| Feels people don't appreciate what does and as a manager doesn't need to be friendly | ||
| FM08 | Is seen as a quiet person, who focuses on her work rather than interacting with people | Is a quiet person and focuses on work |
| Even when a staff member is misbehaving, does not address staff issues directly, instead reports to supervisor | ||
| Does not speak a lot about self | ||
| Is very good at patient care and organising the facility but doesn't like confrontation | ||
| FM09 | Seen as a good manager because of participation in clinical work | New in the facility, so clinic staff little experience |