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Intra-item correlation matrix (95% confidence intervals)
| Listen and explain | See me promptly | Well organised | |
|---|---|---|---|
| Treat me kindly | 0.71 (0.67, 0.74) | 0.39 (0.33, 0.44) | 0.51 (0.46, 0.56) |
| Listen and explain | 0.47 (0.42, 0.52) | 0.56 (0.51, 0.60) | |
| See me promptly | 0.70 (0.66, 0.73) |
