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howRwe item scores before and after changes to appointments system
| howRwe Item | Before change | After change | Mann–Whitney test |
|---|---|---|---|
| (95% confidence limits) | (95% confidence limits) | ||
| Responses (n) | 278 | 550 | |
| Treat me kindly | 93.9 (92.2 – 95.6) | 92.9 (91.7 – 94.1) | z=0.9, p=0.4 |
| Listen and explain | 89.4 (87.5 – 91.4) | 91.0 (89.6 – 92.4) | z=1.0, p=0.3 |
| See me promptly | 71.5 (68.5 – 74.5) | 83.7 (81.6 – 85.8) | z=6.1, p<0.0001 |
| Well organised | 78.9 (76.2 – 81.6) | 87.8 (85.9 – 89.7) | z=4.7, p<0.0001 |
